Community Guidelines

The Wall of Hope only works if it feels safe to read on a hard day. Every post is read by our team before it goes live, using the guidelines below.

What we welcome

• Short messages of encouragement, warmth, or solidarity
• Honest reflections on getting through a hard time
• Reminders that things can and do get better

What we won't publish

• Specific methods, means, or details of self-harm or suicide
• Names, contact details, or other identifying information about yourself or anyone else
• Links, advertising, or requests to contact you elsewhere
• Hate speech, harassment, or content targeting a person or group
• Anything that reads as mocking, dismissive, or likely to make someone reading it on a bad day feel worse

A post that doesn't fit can be declined or lightly edited (for length or identifying details) without notice. This isn't a judgment on what you wrote, it's about keeping the wall safe for whoever reads it next.

Talking with our team

Talk conversations are one-to-one with a Safe Harbor team member, not with other visitors. Please don't use it to harass or abuse a team member, and know that a team member can end a conversation if that happens. See our Terms of Service for the full picture, including what we can and can't do if you tell us you're in immediate danger.

Report a problem

If you see something on the Wall of Hope that shouldn't be there, or something went wrong in a conversation, let us know at [email protected].